LuminEssence strives to provide the best streaming service possible, sometimes those pesky internet service providers (ISP) may make your experience difficult. Because the speeds and bandwidth the ISP provides you at any given time will vary, there are times you may experience cutouts or low volume.
Cut outs and low volume
We have set our seminar live audio feed broadcasts and recorded file streaming and downloads to be a balance between quality of sound, music and voice, and as low bandwidth as possible. Seminar live audio feed broadcasts send files created on-the-fly. These files (.m4u) are larger than the files (.mp3) sent for streaming or download. The streaming/download files are smaller because they can be compressed (encoded) before sending. For seminar live audio feed broadcasts, if your download speed is a consistent 7 MB or faster, you should have a good listening experience. You can use a website like “speedtest.net” to measure your speed.
If you are having difficulties you may contact us by email. If your issue is affecting a significant number of listeners, we are most likely working on resolving the problem. If your issue is only affecting a small number of listeners, we are confident it is an individual internet outage or low bandwidth at your location at that time.
Internet connectivity disclaimer
Now a bunch of lawyer language (which might as well be gibberish) that is worth a read, but let's face it, not many people will or need to.
LuminEssence (either itself or through a third party) will make the products available for access via the internet. Customer shall provide, at Customer’s own expense, all necessary hardware, applications, and internet connectivity necessary to access the application. Customer acknowledges that the internet is known to be unpredictable in performance and may, from time to time, impede access to the products or performance hereunder. Customer agrees that LuminEssence is not in any way responsible for any interference with Customer’s use of or access to the products arising from or attributable to the internet and Customer waives any and all claims against LuminEssence in connection therewith. LuminEssence makes the service available for access via the internet. Customer shall provide, at Customer’s own expense, all necessary hardware, applications, and internet connectivity necessary to access the service over the internet. Customer is responsible for and shall ensure that Customer’s computer equipment and an internet connection meets the minimum specifications published by LuminEssence in the documentation and updated from time to time on the LuminEssence website, and Customer shall periodically update Customer’s computer equipment and/or internet connection to meet such minimum specifications. Customer hereby acknowledges that the service may be interrupted due to (a) website downtime for scheduled maintenance at LuminEssence’s sole discretion, or (b) interruptions in internet connectivity or other website downtime caused by circumstances beyond LuminEssence’s control, including, without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems, computer or telecommunications failures, or delays involving hardware of software not within LuminEssence’s control or network intrusions. Customer hereby acknowledges and agrees that LuminEssence shall not, in any way, be liable for, or have responsibility with respect to, any such service interruptions and releases LuminEssence from any claims relating thereto.
Whew! Glad that's over! We hope you are able to enjoy the seminar live audio feed and streaming/download to its full listening potential. If the bandwidth ends up being hogged up by the neighbor kid playing videogames down the road, rest assured that every seminar live audio feed is recorded and available to be streamed in the future.